Bilingual Member Relations Associate

Grameen America, Inc.; Austin (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation and sick time

401K retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with two coaching per

Two free coaching sessions per month

Job summary

Grameen America, Inc. in Austin, TX seeks an entry-level Relationship Associate to deliver outstanding customer service, engage in local outreach, and support member recruitment at the branch. The role reports to the Branch Manager and requires a proactive, learn-fast attitude.

The position emphasizes bilingual English/Spanish communication, high integrity, and the ability to work flexible hours. On-site work is required with regular travel to engage neighborhood entrepreneurs.

Qualifications

• Bilingual proficiency in English and Spanish.
• Strong customer service and communication skills.
• High level of integrity, discipline, punctuality, and work ethic.
• Ability to multitask, manage time effectively, and maintain strong attention to detail.
• Basic numeric and problem-solving skills.
• Collaborative and self-motivated — able to work independently and as part of a team.
• Flexibility to work varied hours (early mornings/evenings) Monday through Friday.
• Comfortable using computers, email, smartphones, tablets (iPad), Zoom, and related technologies.
• Willingness to learn.

Responsibilities

• Conduct weekly center meetings during which we collect and follow-up with loan repayments, share program updates and educational discussions
• Build strong and positive relationships with members to support both retention and business growth.
• Respond to member inquiries promptly and professionally, Assist with problem solving & engagement.
• Conduct in-person home verification and business visits to verify and ensure the legitimacy and accuracy of borrower’s information.
• Uphold high standards of service, quality, and productivity.
• Adhere to all company policies and procedures.
• Conduct outreach through various channels within the neighborhoods your branch serves, which requires regular local travel. This includes in-person & virtual touch points with entrepreneurs and potential future members at local businesses, residential and commercial areas, etc. Outreach activities also include conducting info sessions, group training, etc. at various locations within the community.
• Use these outreach techniques to grow the program by recruiting new members to achieve designated membership growth targets.
• Monitor member loan activity, ensuring compliance with loan criteria, disbursement guidelines, and repayment schedules.
• Reconcile and accurately input payment data into internal systems, ensuring proper documentation and compliance with required notifications.

Skills

Bilingual English/Spanish

Customer service

Integrity and work ethic

Time management

Numerical & problem solving

Team player

Flexible hours

Tech readiness

Willingness to learn

Education

High School diploma or equivalent

2 years relevant work experience

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America, Inc. in Austin, TX seeks an entry-level Relationship Associate to deliver outstanding customer service, engage in local outreach, and support member recruitment at the branch. The role reports to the Branch Manager and requires a proactive, learn-fast attitude.

The position emphasizes bilingual English/Spanish communication, high integrity, and the ability to work flexible hours. On-site work is required with regular travel to engage neighborhood entrepreneurs.