Bilingual Member Loyalty Specialist (EN/SP)

Oportun; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid Time Off

Volunteer hours (16 hours)

Job summary

Oportun is seeking a Bilingual English and Spanish Member Loyalty Representative in Chicago, IL. The role focuses on delivering exceptional member service, processing transactions, and educating communities about Oportun's financial services.

The position requires outdoor outreach, weekend availability, and the ability to travel between locations within a reasonable commute. Base hourly pay is $17.00–$18.00, with benefits varied by location.

Qualifications

• Must be bilingual (English/Spanish).
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Ability to organize and file paper documents.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members' information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Engage in outreach activities at Oportun locations, partner locations and community events for 50%+ of the time, educating potential members about Oportun's services.
• Light housekeeping to keep the work area inviting and presentable.
• Use a computer intermittently for administrative tasks and servicing members.
• Stand while assisting members; sitting allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations within a reasonable commuting distance.
• Be a role model for Oportun's Core Values: On a Mission, As One, to Make it Better, Now.

Skills

Bilingual English/Spanish

Weekend availability

Reliable attendance

Outdoor work

Lifting 25 pounds

Basic computer skills

Organizing documents

Job description

Oportun is seeking a Bilingual English and Spanish Member Loyalty Representative in Chicago, IL. The role focuses on delivering exceptional member service, processing transactions, and educating communities about Oportun's financial services.

The position requires outdoor outreach, weekend availability, and the ability to travel between locations within a reasonable commute. Base hourly pay is $17.00–$18.00, with benefits varied by location.