Bilingual Member Loyalty Specialist

Oportun; Aurora (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) retirement

Growth opportunities

Volunteer hours

Job summary

Oportun in Aurora, IL is seeking a Bilingual English and Spanish Member Loyalty Representative to welcome, educate, and assist members at our stores and during outreach activities. This full-time role emphasizes excellent service, sales skills, and a passion for helping communities access affordable financial services.

You will travel between store locations for outreach, conduct education sessions, process transactions, and maintain a welcoming store environment while protecting member

Qualifications

• Must be bilingual (English/Spanish).
• Must be available to work weekends and have a rotating schedule.
• Must have reliable attendance to support store operations.
• Willing to work outdoors year-round for outreach activities.
• Ability to lift up to 25 pounds; basic computer skills.
• Ability to organize and file paper documents.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process transactions while protecting member information.
• Work independently or with a team to exceed daily lending and servicing goals.
• Educate potential members about Oportun's services during outreach more than 50% of the time.
• Engage with local businesses and community events to build awareness and capture leads.
• Assist with applications using iPads and scanning QR codes.

Skills

Bilingual EN/ES

Sales-oriented

Customer service experience

Job description

Oportun in Aurora, IL is seeking a Bilingual English and Spanish Member Loyalty Representative to welcome, educate, and assist members at our stores and during outreach activities. This full-time role emphasizes excellent service, sales skills, and a passion for helping communities access affordable financial services.

You will travel between store locations for outreach, conduct education sessions, process transactions, and maintain a welcoming store environment while protecting member