Bilingual Member Experience Agent - Financial Services

ttg Talent Solutions; Florida; On-site; USD 27,000 - 38,000; Full time

Job summary

ttg Talent Solutions is hiring a bilingual Member Experience Representative for an on-site role in Doral, FL. You will support members with accounts, transactions, and digital banking while providing accurate information and resolving issues in a high-volume call center.

Requirements include a HS diploma and 1–3 years in financial services, with strong verbal communication and problem-solving skills. Bilingual English/Spanish is required. Role emphasizes confidentiality and regulatory compliance.

Qualifications

• Required bilingual English and Spanish proficiency.
• 1–3 years of customer service experience in financial services.
• Experience handling sensitive financial information and communicating clearly.

Responsibilities

• Handle inbound and outbound calls from members and prospective members.
• Explain accounts, transactions, payments, balances, and financial services clearly.
• Assist with products such as checking, loans, credit cards, mortgages, and digital banking.
• Maintain confidentiality and follow privacy, security, and BSA requirements.

Skills

Bilingual English and Spanish

Verbal communication

Problem solving

Research ability

Education

High school diploma or equivalent

Job description

ttg Talent Solutions is hiring a bilingual Member Experience Representative for an on-site role in Doral, FL. You will support members with accounts, transactions, and digital banking while providing accurate information and resolving issues in a high-volume call center.

Requirements include a HS diploma and 1–3 years in financial services, with strong verbal communication and problem-solving skills. Bilingual English/Spanish is required. Role emphasizes confidentiality and regulatory compliance.