Digital Member Experience Specialist - Video Teller

Dade County Federal Credit Union; Florida; On-site; USD 26,000 - 37,000; Full time

Job summary

Dade County Federal Credit Union seeks a Member Experience Representative - Digital Experience to deliver high-quality member service from a centralized location in Doral, FL. The role covers video teller support, live chat, and online banking interactions, with opportunities to cross-sell services.

Requires 1–3 years in financial services, English fluency (Spanish desirable), and a flexible schedule including evenings and Saturdays. On-site at the Main Branch in Miami area.

Qualifications

• 1–3 years in a financial institution call center or branch environment.
• Knowledge of credit union policies, procedures, regulations and industry practices.
• High school graduate; associate degree preferred or equivalent work experience.
• Fluent in English; Spanish desirable.
• Excellent communication and organizational skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Flexible schedule including evenings and Saturdays.
• Ability to travel between branches.

Responsibilities

• Provide real-time teller assistance via ITM and GLIA.
• Handle online membership applications and cross-sell services.
• Process deposits, payments, transfers and withdrawals.
• Maintain accuracy and security in all transactions.
• Communicate professionally across digital channels.
• Assist with end-of-day balancing and BSA compliance.
• Support growth by promoting credit union products to members.

Skills

Communication

Organization

Microsoft Office

Bilingual English/Spanish

Sales & service mindset

Multitasking

Education

High School diploma

Associate degree preferred

Job description

Dade County Federal Credit Union seeks a Member Experience Representative - Digital Experience to deliver high-quality member service from a centralized location in Doral, FL. The role covers video teller support, live chat, and online banking interactions, with opportunities to cross-sell services.

Requires 1–3 years in financial services, English fluency (Spanish desirable), and a flexible schedule including evenings and Saturdays. On-site at the Main Branch in Miami area.