Remote Member Experience Advocate – Banking (Bilingual)

GTE Financial; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

GTE Financial in Tampa, FL is seeking a Member Experience Advocate to handle inbound calls and virtual teller sessions, resolve member inquiries about accounts, and refer loan opportunities based on member needs.

You will gather information, educate members on products, and deliver a one-point resolution with a positive attitude. Remote Florida role requiring commuting distance to Tampa HQ; bilingual Spanish preferred. Full-time, training provided.

Qualifications

• High school diploma or equivalent; some college preferred.
• Experience in customer service, banking, and/or call center environments is required.
• Spanish bilingualism is preferred.

Responsibilities

• Handle inbound calls and virtual teller sessions.
• Resolve inquiries about checking and savings accounts, transactions, and balances.
• Refer quality loan opportunities based on member needs.
• Educate members on appropriate products/services for one-point resolution.
• Maintain knowledge of applicable compliance rules and regulations.

Skills

Inbound calls

Virtual teller

Customer service

Product knowledge

Communication

Education

High school diploma or equivalent

Some college preferred

Job description

GTE Financial in Tampa, FL is seeking a Member Experience Advocate to handle inbound calls and virtual teller sessions, resolve member inquiries about accounts, and refer loan opportunities based on member needs.

You will gather information, educate members on products, and deliver a one-point resolution with a positive attitude. Remote Florida role requiring commuting distance to Tampa HQ; bilingual Spanish preferred. Full-time, training provided.