Bilingual Member Advocate I - Community Banking Growth

Marine Credit Union; Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Maternity and Paternity PTO

Community Service PTO

Employee banking perks

HSA with employer contribution

Training and development opportunities

Job summary

Marine Credit Union in Des Moines, IA is seeking a Bilingual Member Advocate I to welcome and assist members, helping them reach their financial goals and navigate digital banking tools. You will be the friendly face and trusted guide on their financial journey.

The role emphasizes building relationships, performing basic transactions, educating members about products, and conducting outreach with a branch team that values service and community impact.

Qualifications

• Passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and willingness to learn new systems.
• Cash handling experience is a plus.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success.

Skills

Bilingual

Customer service

Communication skills

Problem solving

Computer literacy

Cash handling

Education

High school diploma or equivalent

Job description

Marine Credit Union in Des Moines, IA is seeking a Bilingual Member Advocate I to welcome and assist members, helping them reach their financial goals and navigate digital banking tools. You will be the friendly face and trusted guide on their financial journey.

The role emphasizes building relationships, performing basic transactions, educating members about products, and conducting outreach with a branch team that values service and community impact.