Member Advocate I: Service & Financial Guidance

Marine Credit Union; Milwaukee (WI); On-site; USD 22,000 - 28,000; Full time

Job summary

Marine Credit Union in Milwaukee seeks a friendly Member Advocate I to help members reach their financial goals. You will welcome visitors, answer questions, process basic transactions, and introduce digital banking tools with patience and care.

Join a mission-driven team that values service, growth, and community impact. No banking experience required; bilingual candidates are encouraged and training is provided to build confidence and a career path.

Qualifications

• Passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and eagerness to learn new systems.
• Cash handling or banking experience is a plus (not required).
• Bilingual applicants strongly encouraged to apply.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success.

Skills

Customer service

Communication

Problem solving

Computer literacy

Bilingual (encouraged)

Education

High school diploma or equivalent

Job description

Marine Credit Union in Milwaukee seeks a friendly Member Advocate I to help members reach their financial goals. You will welcome visitors, answer questions, process basic transactions, and introduce digital banking tools with patience and care.

Join a mission-driven team that values service, growth, and community impact. No banking experience required; bilingual candidates are encouraged and training is provided to build confidence and a career path.