Bilingual Member Advocate

Marine Credit Union; Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

PTO (Maternity and Paternity)

Community Service PTO

Employee banking perks

HSA with employer contribution

Training and development opportunities

Job summary

Marine Credit Union is seeking a Member Advocate I to welcome and assist members, helping them reach their financial goals. You will build relationships, handle basic transactions, and educate members on products and services to support their financial success.

You'll work with a supportive branch team, engage in outreach to strengthen relationships, and contribute to a community-focused credit union culture that values service and growth.

Qualifications

• A passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and eagerness to learn new systems.
• Cash handling or banking experience is a plus (not required).
• Bilingual.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members' financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

Skills

Customer service

Communication

Problem solving

Bilingual

Cash handling

Computers

Education

High school diploma

Tools

Computer skills

Job description

Member Advocate I

Join a Credit Union That Truly Puts People First

Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Member Advocate I, you'll be the friendly face and trusted guide who helps our members reach their financial goals. If you're looking to grow your career in a supportive, mission-driven environment, this role is made for you.

What You'll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members' financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You'll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem-solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual

Why You'll Love Working Here

We're committed to supporting both the personal and professional well-being of our employees. Benefit highlights include:

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company-paid training and development opportunities
• A mission-driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

If you're ready to make a difference every day, we'd love to meet you!