Bilingual Member Advocate

Marine Credit Union; Des Moines (IA); Vor Ort; USD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Maternity and Paternity PTO

Community Service PTO

Employee banking perks

HSA with employer contribution

Training and development opportunities

Zusammenfassung

Marine Credit Union in Des Moines, IA is seeking a Bilingual Member Advocate I to welcome and assist members, helping them reach their financial goals and navigate digital banking tools. You will be the friendly face and trusted guide on their financial journey.

The role emphasizes building relationships, performing basic transactions, educating members about products, and conducting outreach with a branch team that values service and community impact.

Qualifikationen

• Passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and willingness to learn new systems.
• Cash handling experience is a plus.

Aufgaben

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success.

Kenntnisse

Bilingual

Customer service

Communication skills

Problem solving

Computer literacy

Cash handling

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Join a Credit Union That Truly Puts People First

Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Bilingual Member Advocate I, you’ll be the friendly face and trusted guide who helps our members reach their financial goals. If you’re looking to grow your career in a supportive, mission‑driven environment, this role is made for you.

What You’ll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You’ll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem‑solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual

Why You’ll Love Working Here

We’re committed to supporting both the personal and professional well‑being of our employees. Benefit highlights include:

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company‑paid training and development opportunities
• A mission‑driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

we’d love to meet you!