Member Advocate: Build Relationships & Help Members Thrive

Marine Credit Union; Waupun (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with immediate employer match

PTO for maternity and paternity

Community Service PTO

Employee banking perks

Health Savings Account (HSA) with‑empp

Job summary

Marine Credit Union in Wisconsin seeks a Member Advocate I to warmly welcome members, understand their financial goals, and guide them through transactions and digital banking tools.

You’ll join a branch team that celebrates shared success; bilingual applicants are encouraged. The role values high-quality service, problem solving, and opportunities for growth within a mission-driven community bank.

Qualifications

• Strong communication and interpersonal skills to connect with members.
• Ability to listen, assess member needs, and provide clear guidance.
• Willingness to learn and adapt to banking tools and systems.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make outreach calls to strengthen member relationships.
• Collaborate with a branch team that celebrates shared success.

Skills

Excellent communication

Customer service

Problem solving

Bilingual encouraged

Education

High school diploma or equivalent preferred

Job description

Marine Credit Union in Wisconsin seeks a Member Advocate I to warmly welcome members, understand their financial goals, and guide them through transactions and digital banking tools.

You’ll join a branch team that celebrates shared success; bilingual applicants are encouraged. The role values high-quality service, problem solving, and opportunities for growth within a mission-driven community bank.