Member Advocate I — Community-Driven Banking & Support

Marine Credit Union; Des Moines (IA); Presencial; USD 32.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision insurance

401(k) with employer match

PTO (maternity/paternity) and other休

Descripción de la vacante

Marine Credit Union is seeking a friendly Member Advocate I to welcome and support members, helping them reach financial goals with personalized guidance and digital tools.

You will build relationships, handle routine transactions, and educate members on products. A positive, patient attitude, strong communication, and willingness to learn are key for success at our Iowa Des Moines location.

Formación

• Passion for helping people and delivering outstanding service
• Excellent communication and problem-solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual applicants strongly encouraged to apply

Responsabilidades

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

Conocimientos

Customer service

Communication

Problem solving

Computer literacy

Bilingual encouraged

Educación

High school diploma or equivalent

Descripción del empleo

Marine Credit Union is seeking a friendly Member Advocate I to welcome and support members, helping them reach financial goals with personalized guidance and digital tools.

You will build relationships, handle routine transactions, and educate members on products. A positive, patient attitude, strong communication, and willingness to learn are key for success at our Iowa Des Moines location.