Bilingual Medical Transport Customer Advocate

Ibex Limited; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Ibex Limited in San Antonio, Texas is hiring a Bilingual Customer Service Representative – Medical Transportation. You will schedule rides, coordinate logistics, and ensure smooth journeys for patients, working closely with transportation providers and health care facilities.

This role emphasizes empathy, clear communication, and problem solving, requires fluency in English and Spanish, and offers paid training and full-time hours.

Qualifications

• Must be fluent in English and Spanish.
• HS diploma or GED required.
• 18 years or older with full-time availability.
• Call center or customer service experience preferred but not required.

Responsibilities

• Schedule rides and dispatch trips for medical transportation.
• Coordinate logistics with providers and facilities.
• Maintain accurate trip data and communications with partners.
• Support customers with questions and issues via phone and email.
• Work 2:30pm–11:00pm EST schedule.

Skills

Empathy & patience

Phone etiquette

Problem solving

Spanish language

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Ibex Limited in San Antonio, Texas is hiring a Bilingual Customer Service Representative – Medical Transportation. You will schedule rides, coordinate logistics, and ensure smooth journeys for patients, working closely with transportation providers and health care facilities.

This role emphasizes empathy, clear communication, and problem solving, requires fluency in English and Spanish, and offers paid training and full-time hours.