Medical Transport Customer Advocate

Ibex Limited; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Ibex Limited in Texas is seeking a Customer Service Representative – Medical Transportation to help individuals reach their medical appointments. You will schedule rides, coordinate logistics, and ensure each journey is smooth and stress-free for clients across our network.

Ideal candidates show empathy, patience, and strong communication skills. You may have prior call center experience, but you’ll receive paid training and ongoing support to succeed in a fast-paced environment with full-time

Qualifications

• Empathy, patience, and a genuine desire to help others.
• Clear and confident phone etiquette.
• Strong problem-solving and decision-making abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Comfort navigating multiple computer systems.

Responsibilities

• Schedule transportation and dispatch trips.
• Assist in coordination of mass transportation when needed.
• Administer trips for volunteer/independent drivers and mileage reimbursement program.
• Works closely with transportation providers and health care facilities to resolve problems.
• Assigns reservations to network providers to ensure resources meet client demand.
• Responsible for daily communication with transportation providers.
• Ensures accurate trip data input to minimize errors and delays in timelines.

Skills

Empathy

Patience

Phone etiquette

Problem solving

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Ibex Limited in Texas is seeking a Customer Service Representative – Medical Transportation to help individuals reach their medical appointments. You will schedule rides, coordinate logistics, and ensure each journey is smooth and stress-free for clients across our network.

Ideal candidates show empathy, patience, and strong communication skills. You may have prior call center experience, but you’ll receive paid training and ongoing support to succeed in a fast-paced environment with full-time