Medical Transportation Customer Care Specialist

ibex; San Antonio (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Ibex is hiring a Customer Service Representative for Medical Transportation in San Antonio, TX. You will schedule rides, coordinate logistics, and ensure a smooth journey for patients, aiming to provide support with empathy and clear communication.

The role requires strong customer service skills, familiarity with Microsoft Word/Excel/Outlook, and the ability to work in a fast-paced environment. Full-time position with opportunities to grow within a supportive team.

Qualifications

• Customer service experience appreciated but not required.
• Must be 18+ years old with a high school diploma or GED.
• Ability to work full-time in a fast-paced environment.

Responsibilities

• Schedule transportation and dispatch trips.
• Coordinate logistics for medical transportation.
• Assist in coordinating mass transportation when needed.
• Administer trips for volunteer/independent drivers and mileage reimbursement.
• Liaise with transportation providers and healthcare facilities to resolve issues.
• Ensure accurate trip data input to minimize delays.

Skills

Customer service

Communication

Empathy

Phone etiquette

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Ibex is hiring a Customer Service Representative for Medical Transportation in San Antonio, TX. You will schedule rides, coordinate logistics, and ensure a smooth journey for patients, aiming to provide support with empathy and clear communication.

The role requires strong customer service skills, familiarity with Microsoft Word/Excel/Outlook, and the ability to work in a fast-paced environment. Full-time position with opportunities to grow within a supportive team.