Bilingual Customer Service

Ibex Limited; San Antonio (TX); On-site; USD 21,000 - 28,000; Full time

Job summary

Ibex Limited in San Antonio, Texas is hiring a Bilingual Customer Service Representative – Medical Transportation. You will schedule rides, coordinate logistics, and ensure smooth journeys for patients, working closely with transportation providers and health care facilities.

This role emphasizes empathy, clear communication, and problem solving, requires fluency in English and Spanish, and offers paid training and full-time hours.

Qualifications

• Must be fluent in English and Spanish.
• HS diploma or GED required.
• 18 years or older with full-time availability.
• Call center or customer service experience preferred but not required.

Responsibilities

• Schedule rides and dispatch trips for medical transportation.
• Coordinate logistics with providers and facilities.
• Maintain accurate trip data and communications with partners.
• Support customers with questions and issues via phone and email.
• Work 2:30pm–11:00pm EST schedule.

Skills

Empathy & patience

Phone etiquette

Problem solving

Spanish language

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

Overview

Jumpstart Your Career with Ibex!

Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we’ve got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You’ll make real connections, build new skills, and grow your career in a place that celebrates you.

About the Role: Bilingual Customer Service Representative – Medical Transportation

As a Bilingual Customer Service Representative, you’ll play a vital role in helping individuals get to their medical appointments. You'll schedule rides, coordinate logistics, and ensure each customer’s journey is as smooth and stress-free as possible.

This is more than a job - it’s a chance tomake a real impact every day.

Day to Day Responsibilities:

• Schedule transportation and dispatch trips
• Assist in coordination of mass transportation when needed
• Administer trips for volunteer/ independent drivers and mileage reimbursement program
• Works closely with transportation providers and health care facilities to resolve problems
• Assigns reservations to network providers to ensure that vehicle resources are used most efficiently and effectively to meet client demand
• Responsible for daily communication with transportation providers
• Ensures accurate trip data input to minimize errors and delays in timelines

What You Bring:

Customer Service & Communication

• Empathy, patience, and a genuine desire to help others
• Clear and confident phone etiquette
• Strong problem-solving and decision-making abilities

Technical Skills

• Proficiency in Microsoft Word, Excel, and Outlook
• Comfort navigating multiple computer systems and using keyboard shortcuts

Experience

• Previous call center or customer service experience preferred, but not required
• Ability to work independently or as part of a team in a fast-paced environment
• Reliable attendance and ability to work full-time

Requirements:

• Must be 18 years of age or older
• High School Graduate or General Education Degree (GED)
• Must be fluent in English and Spanish languages

Schedule:

• This position is for our closing shifts from 2:30pm-11:00pm EST