Customer Support Specialist – Medical Transport Scheduling

Ibex Limited; New Braunfels (TX); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Paid Cell Service

Employee Discounts

Job summary

Ibex is seeking a Customer Service Representative to help members schedule non-emergency medical transportation. You will handle inbound calls from members, facilities, providers, and health plan partners to ensure rides are arranged smoothly with excellent service.

We offer paid training, a supportive team, and 24/7 shift options. You should be positive, dependable, and able to communicate clearly while following a structured call flow. This is a full-time role requiring reliable attendance.

Qualifications

• Must have excellent verbal and written communication skills.
• Ability to follow a structured call flow or script.
• Empathy and professionalism when assisting members.
• Reliable internet and a quiet workspace are required.

Responsibilities

• Answer inbound calls and assist members with scheduling or updating transportation.
• Confirm member eligibility and accurately enter ride details.
• Address questions and resolve issues related to transportation services.
• Identify additional member needs and provide appropriate support.
• Collaborate with internal teams to resolve real-time challenges.
• Meet and exceed performance goals related to response time, accuracy, and customer satisfaction.

Skills

Strong verbal communication

Written communication

Empathy and patience

Problem-solving

Computer proficiency

Full-time availability

Independent work

Organized

Team collaboration

Education

High School Diploma or GED

Job description

Ibex is seeking a Customer Service Representative to help members schedule non-emergency medical transportation. You will handle inbound calls from members, facilities, providers, and health plan partners to ensure rides are arranged smoothly with excellent service.

We offer paid training, a supportive team, and 24/7 shift options. You should be positive, dependable, and able to communicate clearly while following a structured call flow. This is a full-time role requiring reliable attendance.