Customer Service Pro — Paid Training & Growth Path

ibex; Beckley (WV); Remote; USD 32,000 - 52,000; Full time

Job summary

Ibex is hiring a Customer Service Representative to help members schedule non-emergency medical transportation. You will handle inbound (and some outbound) calls from members, facilities, providers, and health plan partners with a focus on accurate ride details and high-quality service.

The role emphasizes strong communication, problem-solving, and the ability to work independently as well as with teams. Training is provided to support your success in a dynamic environment.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• 2+ years of customer service experience.
• Healthcare/insurance experience preferred; not required.

Responsibilities

• Answer inbound calls and assist members with scheduling or updating transportation.
• Confirm member eligibility and accurately enter ride details.
• Address questions and resolve issues related to transportation services.
• Identify additional member needs and provide appropriate support.
• Collaborate with internal teams to resolve real-time challenges.
• Meet and exceed performance goals, including response time, accuracy, and customer satisfaction.

Skills

Customer service

Communication

Time management

Multitasking

Problem solving

Computer navigation

Team collaboration

Attention to detail

Education

High school diploma

Job description

Ibex is hiring a Customer Service Representative to help members schedule non-emergency medical transportation. You will handle inbound (and some outbound) calls from members, facilities, providers, and health plan partners with a focus on accurate ride details and high-quality service.

The role emphasizes strong communication, problem-solving, and the ability to work independently as well as with teams. Training is provided to support your success in a dynamic environment.