Bilingual Medical Support Agent (Remote)

Insperity; San Antonio (TX); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) matching

Life and disability insurance

Health savings account (HSA)

Flexible spending accounts (FSA)

Paid time off

Flexible schedule

Remote work options

Zusammenfassung

Insperity in San Antonio, Texas is seeking a dedicated bilingual Customer Service Representative to be the primary contact for patients, providers, and referral sources regarding medical supplies, orders, deliveries, equipment maintenance, and service needs. You will handle inbound inquiries, confirm eligibility, document interactions, and coordinate deliver services.

Fluency in English and Spanish, strong communication, and multitasking are essential.

Qualifikationen

• High school diploma or GED required.
• Minimum six months of related experience and contact/call center experience.
• Fluency in English and Spanish.
• Proficiency with Microsoft Outlook, Teams, and other computer applications.
• Ability to multitask while speaking with customers and documenting information accurately.

Aufgaben

• Respond to inbound calls and customer inquiries from patients, providers, and referral sources.
• Complete intake orders and determine service eligibility and coverage.
• Maintain accurate patient and service account records.
• Resolve customer concerns and coordinate service corrections when needed.
• De-escalate customer service issues and direct callers to appropriate resources.
• Schedule deliveries, pickups, and service changes.
• Document all customer interactions in the patient information system.
• Collaborate with internal departments to ensure quality service delivery.
• Meet individual and departmental performance goals.
• Participate in training programs and support company initiatives.

Kenntnisse

Customer service

Communication

Interpersonal skills

Bilingual English/Spanish

Typing 35 wpm

Multitasking

Documentation accuracy

Outlook proficiency

Teams proficiency

Time management

Ausbildung

High school diploma or GED

Tools

CRM software

Microsoft Outlook

Microsoft Teams

Jobbeschreibung

Insperity in San Antonio, Texas is seeking a dedicated bilingual Customer Service Representative to be the primary contact for patients, providers, and referral sources regarding medical supplies, orders, deliveries, equipment maintenance, and service needs. You will handle inbound inquiries, confirm eligibility, document interactions, and coordinate deliver services.

Fluency in English and Spanish, strong communication, and multitasking are essential.