Bilingual Medical Support Agent (Remote)

Insperity

San Antonio (TX)

On-site

USD 32,000 - 46,000

Full time

5 days ago

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Benefits offered by this job

Health insurance

401(k) matching

Life and disability insurance

Health savings account (HSA)

Flexible spending accounts (FSA)

Paid time off

Flexible schedule

Remote work options

Job summary

Insperity in San Antonio, Texas is seeking a dedicated bilingual Customer Service Representative to be the primary contact for patients, providers, and referral sources regarding medical supplies, orders, deliveries, equipment maintenance, and service needs. You will handle inbound inquiries, confirm eligibility, document interactions, and coordinate deliver services.

Fluency in English and Spanish, strong communication, and multitasking are essential.

Qualifications

High school diploma or GED required.
Minimum six months of related experience and contact/call center experience.
Fluency in English and Spanish.
Proficiency with Microsoft Outlook, Teams, and other computer applications.
Ability to multitask while speaking with customers and documenting information accurately.

Responsibilities

Respond to inbound calls and customer inquiries from patients, providers, and referral sources.
Complete intake orders and determine service eligibility and coverage.
Maintain accurate patient and service account records.
Resolve customer concerns and coordinate service corrections when needed.
De-escalate customer service issues and direct callers to appropriate resources.
Schedule deliveries, pickups, and service changes.
Document all customer interactions in the patient information system.
Collaborate with internal departments to ensure quality service delivery.
Meet individual and departmental performance goals.
Participate in training programs and support company initiatives.