Bilingual Medical Receptionist & Patient Concierge

Siouxland Community Health Center; Sioux City (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Siouxland Community Health Center in Sioux City, IA seeks a Medical Customer Service Rep to handle front-line patient interactions and administrative tasks. You will support patients, collect co-payments, and ensure accurate data entry in GE Centricity, while maintaining professionalism across all facilities.

The role requires strong communication, prior customer service success, and a background in healthcare settings; bilingual Spanish is strongly preferred, with flexibility for varied hours.

Qualifications

• HS diploma or higher required.
• Bi-lingual Spanish strongly preferred.
• Solid experience in delivering exceptional customer service.
• Experience in a medical clinic setting strongly preferred.
• Strong data entry skills and attention to detail.
• Knowledge of health insurance processes a plus.
• Ability to multi-task and work efficiently in a fast-paced environment.

Responsibilities

• Deliver exemplary internal and external customer service.
• Suggest process improvements to department workflows.
• Flexibility to adapt schedule, including unconventional hours as needed.
• Meet or exceed patient co-payment collection expectations.
• Complete new patient paperwork and update patient records in GE Centricity.

Skills

Strong communication skills

Customer service experience

Medical clinic experience preferred

Data entry skills

Bilingual Spanish preferred

Ability to multi-task in stressful env

Education

High School or better

Job description

Siouxland Community Health Center in Sioux City, IA seeks a Medical Customer Service Rep to handle front-line patient interactions and administrative tasks. You will support patients, collect co-payments, and ensure accurate data entry in GE Centricity, while maintaining professionalism across all facilities.

The role requires strong communication, prior customer service success, and a background in healthcare settings; bilingual Spanish is strongly preferred, with flexibility for varied hours.