Patient Access Scheduler & Front Desk Communicator

Siouxland Community Health Center; Sioux City (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Siouxland Community Health Center is seeking a full-time front desk/phone intake associate to support patient communication and scheduling in our Sioux City clinic. The role requires accuracy when relaying messages and coordinating with medical staff to ensure smooth patient flow.

Key duties include answering and directing calls, accessing the Practice Management System for appointment details, and assisting patients with intake forms and insurance verification.

Qualifications

• Minimum of high school diploma or GED.
• EMR experience a definite plus.
• Previous phone experience a plus.
• Bilingual Spanish preferred.

Responsibilities

• Answer and direct incoming phone calls and use overhead paging system.
• Access Practice Management System to inform patients of appointment information.
• Formulate phone notes from patient calls in EMR.
• Works directly with medical staff to ensure accurate communication and understanding between patient and staff.
• Assists patients in completing all necessary intake forms at initial visit, including but not limited to, demographic and medical history and financial verification.
• These functions are not all inclusive

Skills

High school diploma or GED

EMR experience

Phone experience

Bilingual Spanish

Education

High School or GED

Tools

EMR system

Job description

Siouxland Community Health Center is seeking a full-time front desk/phone intake associate to support patient communication and scheduling in our Sioux City clinic. The role requires accuracy when relaying messages and coordinating with medical staff to ensure smooth patient flow.

Key duties include answering and directing calls, accessing the Practice Management System for appointment details, and assisting patients with intake forms and insurance verification.