Bilingual Medical CSR II: Patient Access & Billing

Midtown Health Center Inc; Enola (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Midtown Health Center in Madison, NE is seeking a Customer Service Representative to be the first point of contact for patients and the community. The role includes receptionist duties, preparing patient charts, and processing payments.

It requires accurate data entry, insurance verification, and collaboration with clinical staff. The position emphasizes excellent customer service, confidentiality, and bilingual communication where possible.

Qualifications

• High school diploma or GED preferred; medical/office experience preferred.
• Bilingual English/Spanish verbal and written skills highly desired.
• Must maintain confidentiality and HIPAA compliance; strong customer service skills essential.

Responsibilities

• Greet patients, answer phones, schedule appointments, and file.
• Assess patient fees, receive payments, issue receipts, maintain cash balance.
• Prepare and update patient charts, verify insurance coverage and eligibility.
• Maintain organized filing system for patient records and demographics; scan data.
• Coordinate translations for clinical staff when needed; assist with referrals and enrollment.

Skills

Customer service

De-escalation

Oral communication

Written communication

Bilingual English/Spanish

Education

High school diploma/GED preferred

Tools

Microsoft Office

Electronic Health Record system

Database applications

Job description

Midtown Health Center in Madison, NE is seeking a Customer Service Representative to be the first point of contact for patients and the community. The role includes receptionist duties, preparing patient charts, and processing payments.

It requires accurate data entry, insurance verification, and collaboration with clinical staff. The position emphasizes excellent customer service, confidentiality, and bilingual communication where possible.