MEDICAL CUSTOMER SERVICE REPRESENTATIVE

Siouxland Community Health Center; Sioux City (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

Siouxland Community Health Center in Sioux City, IA seeks a Medical Customer Service Rep to handle front-line patient interactions and administrative tasks. You will support patients, collect co-payments, and ensure accurate data entry in GE Centricity, while maintaining professionalism across all facilities.

The role requires strong communication, prior customer service success, and a background in healthcare settings; bilingual Spanish is strongly preferred, with flexibility for varied hours.

Qualifications

• HS diploma or higher required.
• Bi-lingual Spanish strongly preferred.
• Solid experience in delivering exceptional customer service.
• Experience in a medical clinic setting strongly preferred.
• Strong data entry skills and attention to detail.
• Knowledge of health insurance processes a plus.
• Ability to multi-task and work efficiently in a fast-paced environment.

Responsibilities

• Deliver exemplary internal and external customer service.
• Suggest process improvements to department workflows.
• Flexibility to adapt schedule, including unconventional hours as needed.
• Meet or exceed patient co-payment collection expectations.
• Complete new patient paperwork and update patient records in GE Centricity.

Skills

Strong communication skills

Customer service experience

Medical clinic experience preferred

Data entry skills

Bilingual Spanish preferred

Ability to multi-task in stressful env

Education

High School or better

Job description

Siouxland Community Health Center Has An Opening For:

MEDICAL CUSTOMER SERVICE REP

1-Full-time (Approximately 40 hours per week)

Must be willing to work at all facilities. as needed by management

Successful candidate must have solid experience & advanced knowledge of:

• Strong communication skills
• Previous successful work experience providing exceptional customer service
• Experience in a medical clinic setting strongly preferred
• Strong and proficient data entry skills
• Health insurance knowledge or background a definite plus
• Bi-lingual Spanish strongly preferred
• Ability to multi-task and work quickly and efficiently in a stressful environment

Successful candidate must be able to perform primary functions of position:

• Enthusiastically and consistently exhibit exceptional internal and external customer service skills
• Utilizing first-hand knowledge of assigned tasks and responsibilities, demonstrate initiative in offering proactive suggestions for improvements in departmental workflow and processes
• Perform other duties and projects as assigned, exhibiting willingness to adapt schedule when requested to get the job done, including unconventional hours or days if needed.
• Meet or exceed collection standards of obtaining patient co-payment
• Complete new patient paperwork in addition to obtaining check-in documentation and information for all new patients and update GE Centricity

Siouxland Community Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any characteristic protected by federal, state or local laws.

SCHC participates in E-Verify.

Pre-employment drug screen, background check, and review of required immunizations. Exemptions may be granted for religious or medical accommodation.

Education

Required

• High School or better

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.