Med Office Scheduler I - Call Center

HOPCo; Wellington (FL); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health & Welfare Benefits

Monthly stipend for ancillary benefits

HSA with company match

401k with company match

Company-paid life insurance

Employee Assistance Program (EAP)

Paid Time Off

Paid Holidays

Job summary

Center for Bone & Joint Surgery of the Palm Beaches is seeking a Bilingual Medical Office Scheduler (Spanish/English) to join our call center and onsite team. This role focuses on scheduling patient appointments, verifying insurance, and coordinating care within our fast-paced healthcare environment.

You will handle high-volume calls, use ATHENA EMR, and ensure accurate data entry while maintaining HIPAA compliance and high-quality patient service.

Qualifications

• Bilingual in Spanish and English is required.
• High school diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Strong customer service and interpersonal skills are necessary.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills are important.
• Minimum one year of medical scheduling, call center, or healthcare customer service experience.
• Experience working with EMR systems (ATHENA).
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Schedule patient appointments, including new consultations, follow-up visits, and ancillary services using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Utilize scheduling and referral management tools to coordinate patient care efficiently.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Triage and route messages to the appropriate clinical or administrative staff.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Ensure compliance with all company policies, procedures, and privacy standards.
• Perform additional duties and special projects as assigned.

Skills

Bilingual Spanish/English

Verbal & written communication

Customer service

Multitasking

Attention to detail

Organizational skills

Healthcare scheduling experience

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

EMR ATHENA

Microsoft Office

Job description

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.

Center for Bone & Joint Surgery of the Palm Beaches is a leading orthopedic practice dedicated to providing exceptional patient care. As our organization continues to grow, we are seeking a Bilingual Medical Office Scheduler (Spanish/English) to join our Call Center team. This is an excellent opportunity for a detail-oriented, customer-focused professional who enjoys helping patients and thrives in a fast-paced healthcare environment.

• Schedule patient appointments, including new consultations, follow-up visits, and ancillary services using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Utilize scheduling and referral management tools to coordinate patient care efficiently.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Triage and route messages to the appropriate clinical or administrative staff.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Ensure compliance with all company policies, procedures, and privacy standards.
• Perform additional duties and special projects as assigned.

Qualifications

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Minimum one (1) year of medical scheduling, call center, or healthcare customer service experience.
• Experience working with EMR systems (ATHENA)
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

At Center for Bone & Joint Surgery, we are committed to taking care of our team. We proudly offer a comprehensive benefits package designed to support your health, well-being, and financial future, including:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan with company match

Company-Paid Life Insurance

• Employee Assistance Program that is available 24/7 to provide support
• Paid Time Off
• Paid Holidays
• and more...

Schedule

• Full-Time
• Monday - Friday 8am - 5pm
• Onsite Position

Join a team that values excellence, collaboration, and a commitment to providing outstanding orthopedic care to our community.

#CBJ

Equal Opportunity Employer
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