Bilingual Scheduler (English/Spanish)

5th HQ; Florida; On-site; USD 25,000 - 39,000; Full time

Job summary

5th HQ is seeking a Bilingual Scheduler for a medical office to coordinate patient appointments and manage the office calendar, ensuring clear communication in English and Spanish. You will work with doctors and nurses to align schedules, maintain accurate patient records, and handle reminders and inquiries.

Strong organizational and customer-service skills are essential, as is proficiency with scheduling software and EHR systems.

Qualifications

• Fluent in English and Spanish with strong communication skills.
• Experience in a medical office or healthcare setting.
• Strong organizational and multitasking abilities.
• Customer-centered approach with focus on service quality.
• Proficient with scheduling software, EHR systems, and MS Office.
• Detail-oriented with confidential data handling.
• Ability to anticipate scheduling issues and resolve them efficiently.

Responsibilities

• Schedule patient appointments and procedures, ensuring efficient calendar management.
• Communicate with patients in English and Spanish to confirm appointments and provide instructions.
• Coordinate with doctors, nurses, and healthcare staff to align schedules and inform all parties of changes.
• Maintain accurate patient records with appointment details and special instructions.
• Make reminder calls to patients in both languages to confirm visits.
• Handle inquiries in person or by phone, clarifying policies and care instructions.
• Provide general administrative support, including filing and data entry at the front desk.
• Resolve scheduling conflicts with diplomacy to minimize disruption to care.

Skills

Bilingual English/Spanish

Medical office experience

Organizational skills

Customer service

Tech-savvy

Attention to detail

Problem solving

Tools

Scheduling software

EHR systems

Microsoft Office

Job description

Job Description: As a Bilingual Scheduler in a medical office setting, you will be responsible for coordinating patient appointments, managing the office schedule, and ensuring clear communication between patients and healthcare providers in both English and Spanish. Your role is vital in providing a seamless patient experience, maintaining efficient office operations, and supporting the overall functioning of the healthcare team.

Key Responsibilities:

• Appointment Scheduling: Schedule patient appointments, procedures, and follow-up visits, ensuring that the medical office's calendar is efficiently managed.
• Patient Communication: Communicate with patients in both English and Spanish to confirm appointments, provide instructions, and answer any questions related to their visits or medical care.
• Coordination with Providers: Work closely with doctors, nurses, and other healthcare professionals to coordinate schedules, reschedule appointments as needed, and ensure that all parties are informed of any changes.
• Patient Records Management: Maintain accurate and up-to-date patient records, including appointment details, contact information, and any special instructions or needs.
• Reminder Calls: Make reminder calls to patients in both English and Spanish to confirm upcoming appointments and ensure they have all necessary information.
• Handling Inquiries: Address patient inquiries over the phone or in person, providing assistance in both languages to ensure a clear understanding of office policies, procedures, and patient care instructions.
• Office Support: Provide general administrative support to the medical office, including filing, data entry, and assisting with front desk duties as needed.
• Conflict Resolution: Manage scheduling conflicts or issues with diplomacy and efficiency, ensuring minimal disruption to patient care.

Skills and Qualifications:

• Bilingual Proficiency: Fluent in both English and Spanish, with excellent verbal and written communication skills in both languages.
• Medical Office Experience: Prior experience in a medical office or healthcare setting, with knowledge of medical terminology and procedures.
• Organizational Skills: Strong organizational and multitasking abilities, with the capacity to manage a busy schedule and prioritize tasks effectively.
• Customer Service: A patient-centered approach with a focus on providing excellent customer service and ensuring a positive experience for all patients.
• Tech-Savvy: Proficient in using scheduling software, electronic health records (EHR) systems, and standard office applications such as Microsoft Office Suite.
• Attention to Detail: Accurate and detail-oriented, with the ability to handle sensitive information confidentially and ensure precise record-keeping.
• Problem-Solving: Ability to anticipate scheduling issues and resolve them efficiently, maintaining a smooth workflow in the office.