Med Office Scheduler I - Call Center

Healthcare Outcomes Performance Co. (HOPCo); Wellington (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive health & welfare benefits

Monthly $43 stipend toward ancillary,

HSA with company match

401k with company match

Company-Paid Life Insurance

Employee Assistance Program 24/7

Paid Time Off

Paid Holidays

Mileage reimbursement

Job summary

Center for Bone & Joint Surgery of the Palm Beaches is seeking a Bilingual Medical Office Scheduler to join our Call Center team. The role focuses on scheduling patient appointments, validating demographics and insurance, and coordinating care using EMR and referral tools.

Must be fluent in Spanish and English, with strong communication and customer service skills. Prior medical scheduling experience and ATHENA EMR familiarity are highly valued, along with proficiency in Microsoft Office and

Qualifications

• Bilingual Spanish and English required.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Minimum one year of medical scheduling, call center, or healthcare customer service experience.
• Experience working with EMR systems (ATHENA).
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Schedule patient appointments using EMR and scheduling systems.
• Enter patient demographic, insurance, and medical information accurately.
• Coordinate patient care using scheduling and referral tools.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume calls professionally and courteously.
• Resolve patient inquiries and requests promptly and accurately.
• Escalate concerns to supervisors or team leads when needed.
• Triage and route messages to the appropriate staff.
• Maintain HIPAA compliance and protect patient privacy.
• Follow company policies and participate in special projects as assigned.

Skills

Bilingual Spanish/English

Verbal communication

Written communication

Customer service

Multitasking

Attention to detail

Medical scheduling

EMR experience

ATHENA EMR

Medical terminology

Microsoft Office

Education

High school diploma or equivalent

Tools

ATHENA EMR

Job description

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.

Center for Bone & Joint Surgery of the Palm Beaches is a leading orthopedic practice dedicated to providing exceptional patient care. As our organization continues to grow, we are seeking a Bilingual Medical Office Scheduler (Spanish/English) to join our Call Center team. This is an excellent opportunity for a detail-oriented, customer-focused professional who enjoys helping patients and thrives in a fast-paced healthcare environment.

Essential Duties

• Schedule patient appointments, including new consultations, follow-up visits, and ancillary services using EMR and scheduling systems.
• Collect and accurately enter patient demographic, insurance, and medical information.
• Utilize scheduling and referral management tools to coordinate patient care efficiently.
• Verify insurance eligibility and benefits at the time of scheduling.
• Answer high-volume incoming calls professionally and courteously.
• Resolve patient inquiries and requests in a timely and accurate manner.
• Escalate patient concerns to supervisors or team leads as appropriate.
• Triage and route messages to the appropriate clinical or administrative staff.
• Maintain strict confidentiality of patient information in accordance with HIPAA regulations.
• Ensure compliance with all company policies, procedures, and privacy standards.
• Perform additional duties and special projects as assigned.

Qualifications

• Bilingual in Spanish and English.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.Ability to multitask and manage priorities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Minimum one (1) year of medical scheduling, call center, or healthcare customer service experience.
• Experience working with EMR systems (ATHENA)
• Knowledge of medical terminology, insurance verification, and referral processes.
• Proficiency with Microsoft Office applications.

At Center for Bone & Joint Surgery, we are committed to taking care of our team. We proudly offer a comprehensive benefits package designed to support your health, well-being, and financial future, including:

• Competitive Health & Welfare Benefits
• Monthly $43 stipend to use toward ancillary benefits
• HSA with qualifying HDHP plans with company match
• 401k plan with company match
• Company-Paid Life Insurance
• Employee Assistance Program that is available 24/7 to provide support
• Paid Time Off
• Paid Holidays
• Mileage reimbursement
• and more...

Schedule

• Full-Time
• Monday - Friday 8am - 5pm
• Onsite Position

Join a team that values excellence, collaboration, and a commitment to providing outstanding orthopedic care to our community.

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