Bilingual Medical Scheduler (English/Spanish)

5th HQ; Florida; On-site; USD 25,000 - 39,000; Full time

Job summary

5th HQ is seeking a Bilingual Scheduler for a medical office to coordinate patient appointments and manage the office calendar, ensuring clear communication in English and Spanish. You will work with doctors and nurses to align schedules, maintain accurate patient records, and handle reminders and inquiries.

Strong organizational and customer-service skills are essential, as is proficiency with scheduling software and EHR systems.

Qualifications

• Fluent in English and Spanish with strong communication skills.
• Experience in a medical office or healthcare setting.
• Strong organizational and multitasking abilities.
• Customer-centered approach with focus on service quality.
• Proficient with scheduling software, EHR systems, and MS Office.
• Detail-oriented with confidential data handling.
• Ability to anticipate scheduling issues and resolve them efficiently.

Responsibilities

• Schedule patient appointments and procedures, ensuring efficient calendar management.
• Communicate with patients in English and Spanish to confirm appointments and provide instructions.
• Coordinate with doctors, nurses, and healthcare staff to align schedules and inform all parties of changes.
• Maintain accurate patient records with appointment details and special instructions.
• Make reminder calls to patients in both languages to confirm visits.
• Handle inquiries in person or by phone, clarifying policies and care instructions.
• Provide general administrative support, including filing and data entry at the front desk.
• Resolve scheduling conflicts with diplomacy to minimize disruption to care.

Skills

Bilingual English/Spanish

Medical office experience

Organizational skills

Customer service

Tech-savvy

Attention to detail

Problem solving

Tools

Scheduling software

EHR systems

Microsoft Office

Job description

5th HQ is seeking a Bilingual Scheduler for a medical office to coordinate patient appointments and manage the office calendar, ensuring clear communication in English and Spanish. You will work with doctors and nurses to align schedules, maintain accurate patient records, and handle reminders and inquiries.

Strong organizational and customer-service skills are essential, as is proficiency with scheduling software and EHR systems.