Bilingual Medical Nursing Coordinator

MedWatch; Tallahassee (FL); Remote; USD 21,000 - 22,000; Full time

Job summary

MedWatch is seeking an Intake Coordinator in a remote role. You will handle incoming calls, emails, and faxes to start and manage cases, provide status updates, and forward information to the appropriate teams.

The position involves sending CM reports and invoices, monitoring the CM Inbox, and handling UR/CM/DM mailings from home. Excellent data entry and MS Office skills are essential.

Qualifications

• High School Diploma is required.
• Strong data entry and typing skills are essential.
• Proficient in relevant computer applications.
• Knowledge of Medical Terminology is required.
• Understanding of customer service principles and practices.
• Some experience in a call center or customer service environment.
• Strong computer skills with MS Word, Excel, and PowerPoint.

Responsibilities

• Handle all incoming MedWatch calls, log cases, and provide case status.
• Send out CM Reports and Invoices to clients.
• Check CM Inbox for emails needing responses; create related documents.
• Manage mailing for UR, CM, and DM processes.

Skills

Data entry

Typing

MS Office proficiency

Medical Terminology

Customer service knowledge

Call center experience

General computer skills

Education

High School Diploma

Tools

MS Office Suite

Job description

Job Summary

The Intake Coordinator, via incoming calls, emails, faxes or website, assists with the computer requested require precertification based on the employer's/Third Party Administrator's contract with

This is a remote position with no requirement to commute to an office.

Key Responsibilities

• Handle all incoming MedWatch calls (i.e. start cases, do call logs, forward calls, provide case status, provide claims phone #'s, etc...).
• Send out CM Reports/Invoices.
• Check CM Inbox to see if there are any emails that need to be addressed (i.e. new CM case opened, answering questions regarding UR procedures, etc...) [Create cheat sheets, documents, spreadsheets, correspondence, etc...].
• Handle mailing for UR, CM and DM.

Qualifications

• High School Diploma
• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Location and Work Arrangement

This position is a remote position with no requirement to commute to an office.

This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

Pay

Pay rate: $15.00 - $16.00 per hour.

EEO Statement

We are an Equal Opportunity Employer, including disability/veterans.