Medical Intake Coordinator

MedWatch, LLC; Florida; Teletrabalho; USD 21 000 - 22 000; Tempo integral

Resumo da oferta

MedWatch, LLC is seeking an Intake Coordinator to handle incoming calls, emails, faxes, and website requests for patient demographics intake. Remote position with no commute required. Responsibilities include case status updates, data verification, and supporting nurses with UR/CM/DM processes.

The role requires a high school diploma and strong data entry, communication, and multitasking skills, with experience in a call center or customer service environment preferred.

Qualificações

• Excellent data entry and typing skills.
• Basic computer skills and proficiency in relevant applications.
• Medical terminology knowledge.
• Ability to multitask with accuracy and attention to detail.
• Knowledge of customer service principles.
• Experience in call center or customer service environment is preferred.
• Strong verbal, written, and listening communication skills.
• Stress tolerance and teamwork.

Responsabilidades

• Handle all incoming MedWatch calls, start cases, log calls, and provide case status.
• Make outgoing calls for demos, information, and follow-ups.
• Distribute and manage faxes and emails; support nurses with case transfers.
• Verify patient and provider demos; ensure data accuracy and completeness.
• Create documents, spreadsheets, and cheat sheets for team use.
• Set follow-up dates and manage UR/CM/DM mailing processes.

Conhecimentos

Data entry

Typing

Basic computer skills

Medical terminology

Communication skills

Call center experience

Verbal communication

Written communication

Listening skills

Stress tolerance

Teamwork

Time management

MS Office proficiency

Formação académica

High School Diploma

Ferramentas

MS Office Suite

Descrição da oferta de emprego

Scope:

The Intake Coordinator, via incoming calls, emails, faxes or website, assists with the computer intake of all demographics information on the patient/member and determine whether services requested require precertification based on the employer’s/Third Party Administrator’s contract with MedWatch based on NCQA, URAC and state standards. This is a remote position with no requirement to commute to an office.

Education:

• High School Diploma

Experience:

• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work

Requirements/Skills:

• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically.
• Effective problem solving and decision-making skills.
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)

Duties and Responsibilities:

• Handle all incoming MedWatch calls (i.e. start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc...)
• Make outgoing calls for MedWatch (demos, information for case completion, etc…)
• Make outgoing calls for Bill to Dates and Discharge dates for the nurses
• Complete incoming electronic Webcerts
• Send out CM Reports/Invoices
• Send out Path letters for MW cases
• Handle incoming Path letter responses
• Attach and distribute faxes – anywhere from 100 to 200 per day (sometimes entails opening cases from faxes)
• Make outgoing calls to DMTHR patients introducing nurse and program and transferring case to DM nurse
• Take calls from DMTHR patients explaining program and transferring case to DM nurse
• Check to see if there are any miscellaneous requests from nurses in emails (regarding cases to be opened, changes made to info in cases, etc..)
• Check CM Inbox to see if there are any emails that need to be addressed (i.e. new CM case opened, answering questions regarding UR procedures, etc…) [Heather, Michelle, Sherri]
• Verify patient and provider demos – correct and/or complete when needed
• Handle fax failures, researching fax #’s and re-faxing manually when necessary Fax PA Reviews for nurses
• Create cheat sheets, documents, spreadsheets, correspondence, etc…
• Set Follow-up dates for HRA’s in DM
• Make calls to DM patients introducing nurse and program
• Handle mailing for UR, CM and DM
• The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice.

Pay rate: $15.00 - $16.00 per hour

Work Environment / Physical Demands: This position is in a typical office / home office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment.

We are an Equal Opportunity Employer, including disability/veterans