Medical Intake Coordinator

MedWatch; United States; À distance; USD 21 000 - 22 000; Plein temps

Résumé du poste

MedWatch is seeking an Intake Coordinator for a remote role handling patient/member data intake via calls, emails, faxes or website. You will determine whether services require precertification based on contracts with employers/TPAs, following NCQA, URAC and state standards.

Strong data entry, communication and organizational skills are essential. Ideal candidates have a High School Diploma, excellent typing, basic computer skills, and experience in customer service or a call center.

Qualifications

• Excellent data entry and typing skills.
• Basic computer skills and proficiency in relevant applications.
• Medical terminology knowledge.
• Ability to multitask with accuracy and attention to detail.
• Strong customer service principles and call center experience.
• Clear verbal, written, and listening communication skills.
• Stress tolerance and teamwork capability.
• Good organizational and time management skills.
• Ability to handle difficult situations diplomatically.

Responsabilités

• Handle all incoming MedWatch calls, log cases, and provide status updates.
• Make outgoing calls for demos and case completion information.
• Send out CM reports and invoices, and process related letters.
• Receive and route faxes; manage 100–200 per day when needed.
• Verify demos and resolve case openings/changes in UR procedures.
• Set follow-up dates for HRAs and coordinate with nurses.
• Assist with mailings for UR, CM, and DM programs.

Connaissances

Data entry

Typing skills

MS Office proficiency

Medical terminology

Customer service

Call center experience

Verbal and written communication

Organizational skills

Time management

Problem solving

Detail orientation

Formation

High School Diploma

Outils

MS Office Suite

Description du poste

Scope:
The Intake Coordinator, via incoming calls, emails, faxes or website, assists with the computer
intake of all demographics information on the patient/member and determine whether services
requested require precertification based on the employer’s/Third Party Administrator’s contract with
MedWatch based on NCQA, URAC and state standards.This is a remote position with no requirement to commute to an office.

Education:

• High School Diploma
  Experience:
• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work
  Requirements/Skills:
• Excellent data entry and typing skills
• Basic Computer skills/proficient in relevant computer applications
• Medical Terminology
• Ability to handle multiple complex tasks simultaneously with attention to detail and accuracy
• Knowledge of customer service principles and practices
• Some experience in a call center or customer service environment
• Verbal, written and listening communication skills
• Stress tolerance and team work
• Good organizational skills and time management
• Excellent verbal and written communication skills
• Ability to handle difficult situations tactfully and diplomatically.
• Effective problem solving and decision-making skills.
• Strong computer skills with proficiency in MS Office Suite products (Word, Excel, PowerPoint)
  Duties and Responsibilities:
• Handle all incoming MedWatch calls (i.e. start cases, do call logs, forward calls, provide case status, provide claims phone #’s, etc…)
• Make outgoing calls for MedWatch (demos, information for case completion, etc…)
• Make outgoing calls for Bill to Dates and Discharge dates for the nurses
• Complete incoming electronic Webcerts
• Send out CM Reports/Invoices
• Send out Path letters for MW cases
• Handle incoming Path letter responses
• Attach and distribute faxes – anywhere from 100 to 200 per day (sometimes entails opening cases from faxes)
• Make outgoing calls to DMTHR patients introducing nurse and program and transferring case to DM nurse
• Take calls from DMTHR patients explaining program and transferring case to DM nurse
• Check to see if there are any miscellaneous requests from nurses in emails (regarding cases to be opened, changes made to info in cases, etc..)
• Check CM Inbox to see if there are any emails that need to be addressed (i.e. new CM case opened, answering questions regarding UR procedures, etc…) [Heather, Michelle, Sherri]
• Verify patient and provider demos – correct and/or complete when needed
• Handle fax failures, researching fax #’s and re-faxing manually when necessary Fax PA Reviews for nurses
• Create cheat sheets, documents, spreadsheets, correspondence, etc…
• Set Follow-up dates for HRA’s in DM
• Make calls to DM patients introducing nurse and program
• Handle mailing for UR, CM and DM
• The incumbent may be responsible for duties or responsibilities that are not listed in this job description. Duties and responsibilities may change at any time with or without notice.
  Pay rate: $15.00 - $16.00 per hour

Work Environment / Physical Demands: This position is in a typical office / home office
environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination
and manual dexterity sufficient to operate standard office equipment including operation of standard
computer and phone equipment.

We are an Equal Opportunity Employer, including disability/veterans