Bilingual Medical Front Desk Insurance Verifier

Suvida Healthcare; Pasadena (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Suvida Healthcare is seeking a Bilingual Insurance Verification Specialist (Medical Front Desk) to be the first touchpoint for patients, families, and visitors at our centers. This role ensures accurate benefit verification, manages calls, and assists with clerical tasks to support a smooth clinic flow.

The ideal candidate will have 1+ year in healthcare and 2+ years in customer service, with experience handling referrals and authorizations, and comfort with EMR systems.

Qualifications

• 1+ years progressive work experience in the healthcare industry.
• 2+ years of customer service experience.
• Experience managing referrals and authorizations preferred.
• Experience in value-based care operations preferred.
• Experience documenting electronic medical records.
• Comfortable working independently.

Responsibilities

• Ensures the highest level of customer service possible.
• Displays respect and concern for all patients.
• Attends all clinic huddles and clinic monthly meetings.
• Greets and welcomes patients to the clinic.
• Assists patients to seating area and wheelchair, as needed.
• Assists patients with scheduling transportation to and from the clinic.
• Ensures all insurance benefits are verified and active.
• Collects any co-pays necessary for patient’s visit.
• Manages phone lines: answering, taking messages, outbound calls as instructed.
• Manages patient referrals by processing them and obtaining authorizations.
• Assists in scheduling appointments for patient referrals.
• Updates patient information and makes changes to EMR platform.
• Other duties as assigned.

Skills

Healthcare experience

Customer service

Referrals & authorizations

Value-based care operations

EMR documentation

Independent work

Education

High school diploma or equivalent

Bachelor’s in healthcare administration, business, or hospitality (preferred)

Tools

EMR platform

Job description

Suvida Healthcare is seeking a Bilingual Insurance Verification Specialist (Medical Front Desk) to be the first touchpoint for patients, families, and visitors at our centers. This role ensures accurate benefit verification, manages calls, and assists with clerical tasks to support a smooth clinic flow.

The ideal candidate will have 1+ year in healthcare and 2+ years in customer service, with experience handling referrals and authorizations, and comfort with EMR systems.