Bilingual Medical Front Desk & Patient Care Specialist

Palm Medical Centers; Orlando (FL); On-site; USD 23,000 - 26,000; Full time

Job summary

Palm Medical Centers is seeking a Customer Service Specialist to be the first point of contact for patients. You will assist with check-in/check-out, answer phones, verify insurance, and manage patient information with professionalism.

This role requires a friendly demeanor, strong communication, and the ability to multitask in a busy front desk environment. Qualifications include at least one year of medical front desk experience, bilingual English/Spanish, and proficiency with eCW.

Qualifications

• Minimum of one year work experience in a medical front desk or receptionist capacity.
• Bilingual (English/Spanish) is required.
• eCW experience is preferred.

Responsibilities

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Flexibility to commute to other centers if needed.
• Other duties as assigned

Skills

Exceptional customer service

Phone etiquette

Computer skills

Written and verbal communication

Attention to detail

Bilingual English/Spanish

eCW experience

Education

High school diploma or equivalent

Job description

Palm Medical Centers is seeking a Customer Service Specialist to be the first point of contact for patients. You will assist with check-in/check-out, answer phones, verify insurance, and manage patient information with professionalism.

This role requires a friendly demeanor, strong communication, and the ability to multitask in a busy front desk environment. Qualifications include at least one year of medical front desk experience, bilingual English/Spanish, and proficiency with eCW.