Bilingual Medical Front Desk

AppleOne Employment Services; Memphis (TN); On-site; USD 37,000 - 43,000; Full time

Job summary

A private medical practice in East Memphis seeks a Bilingual Medical Front Desk Receptionist to join its patient-focused front office team.

Role requires fluency in English and Spanish, dependability, and a professional demeanor to create a welcoming patient experience. You will handle check-in/out, scheduling, insurance verification, payments, and office operations in a busy single-physician setting.

Qualifications

• Fluent bilingual communication in English and Spanish.
• 1–2 years medical front desk or related office experience preferred.
• Experience with EHR or practice management systems.
• Ability to verify insurance and manage patient information.
• Professional phone etiquette and patient service skills.

Responsibilities

• Greet patients, check-in and check-out, and provide courteous front desk support.
• Answer phones, schedule appointments, confirm visits, and assist with questions.
• Verify insurance coverage and maintain accurate patient demographics.
• Process patient payments and balance receipts; perform daily closeout tasks.
• Coordinate referrals and support general medical office administration.
• Communicate professionally in both English and Spanish.

Skills

Bilingual English/Spanish

Front desk experience

Customer service

Education

Medical front desk experience preferred

Tools

Electronic Health Records (EHR)

Practice management systems

Job description

Job Summary

A well-established private medical practice in East Memphis is seeking a Bilingual Medical Front Desk Receptionist to join its patient-focused front office team. This opportunity is ideal for a dependable, professional, and outgoing healthcare administrative professional who is fluent in English and Spanish and enjoys helping patients feel welcomed, informed, and supported.

This role offers a stable full-time schedule, a collaborative front desk environment, and the opportunity to work closely with a supportive team in a single-physician practice. The Bilingual Medical Front Desk Receptionist will play an important role in creating a positive first impression, keeping patient flow organized, and supporting daily office operations with accuracy and professionalism.

Candidates who enjoy a busy medical office setting, value teamwork, and take pride in delivering excellent patient service will find this to be a strong long-term opportunity with a respected healthcare practice.

Key Responsibilities

• Greet patients, manage check-in and check-out, and provide courteous front desk support.
• Answer phones, schedule appointments, confirm visits, and assist patients with general questions.
• Verify insurance coverage, update patient demographics, and maintain accurate information in Electronic Health Records systems.
• Receive and post patient payments, balance receipts, and complete end-of-day closeout processes.
• Manage incoming and outgoing referrals and provide administrative support to help the office run smoothly.
• Communicate professionally with patients, clinical staff, and other healthcare offices in both English and Spanish.

Compensation and Benefits

• Annual salary range: $37,440 to $43,000 per year.
• Job type: Direct hire.
• Schedule: Full-time, Monday through Friday, approximately 7:00 AM to 4:30 PM.
• Hours are shared and overlapped with other receptionists, allowing some scheduling flexibility.
• Occasional half-day Saturday required approximately every other month, with scheduling flexibility among the reception team.

Required Qualifications and Skills

• Provide front desk support for patient check-in, check-out, scheduling, and phone coverage.
• Verify insurance, update patient records, and work within Electronic Health Records systems.
• Process patient payments, balance receipts, and complete daily closeout tasks.
• Support referral coordination and general medical office administration.
• Fluent bilingual communication skills in English and Spanish are required.
• 1 to 2 years of experience in a medical front desk, healthcare reception, patient access, or similar medical office role is preferred.
• Experience using Electronic Health Records or medical practice management systems.
• Ability to verify insurance, handle payments, and maintain accurate patient information.
• Professional phone etiquette and strong patient service skills.
• Dependable, organized, detail-oriented, and able to work effectively in a busy front office environment.
• Positive, team-focused attitude with the ability to communicate clearly with patients and coworkers.

Preferred Qualifications

• Experience in an optical, optometry, ophthalmology, or specialty medical practice.
• Familiarity with referral management and insurance authorization processes.
• Prior experience balancing daily receipts or completing end-of-day closeout procedures.
• Comfort working in a small practice environment with shared front desk responsibilities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.