Bilingual Medical Administrative Scheduler — Flexible Schedule

Northeast Community Clinic; Wilmington (DE); On-site; USD 33,062 - 39,950; Full time

Job summary

Northeast Community Clinic is seeking a Customer Service/Medical Administrative Assistant to manage clinic calendars and schedule patient appointments. The role involves handling a multi-line switchboard, providing information, and coordinating between departments to ensure smooth operations.

The ideal candidate will have a Medical Administrative Assistant Diploma, bilingual English/Spanish, and at least 1 year of customer service experience in a medical setting.

Qualifications

• Medical Administrative Assistant Diploma is required.
• High School Diploma or GED preferred but not required.
• 1 year minimum customer service experience, preferably in a medical setting.

Responsibilities

• Manage clinic calendars and schedule patient appointments.
• Accept and confirm patient appointments over the telephone.
• Conduct outbound calls for follow-up and reminder appointments.
• Document and report patient complaints to supervisor for corrective action.
• Update and maintain logs of patient calls and appointments.
• Other duties as designated by Clinic Manager or Operations Director.

Skills

Customer service

Communication

Bilingual English/Spanish

Team player

Reliable transportation

Travel readiness

Education

Medical Administrative Assistant Diploma

High School Diploma or GED

Tools

Microsoft Office

Job description

Northeast Community Clinic is seeking a Customer Service/Medical Administrative Assistant to manage clinic calendars and schedule patient appointments. The role involves handling a multi-line switchboard, providing information, and coordinating between departments to ensure smooth operations.

The ideal candidate will have a Medical Administrative Assistant Diploma, bilingual English/Spanish, and at least 1 year of customer service experience in a medical setting.