Bilingual Access Center Coordinator - Patient Scheduling

Norton Healthcare; Whitner (KY); Sur place; USD 32 000 - 44 000; Plein temps

Résumé du poste

Norton Healthcare seeks an Access Center Coordinator to help ensure a seamless patient experience across the system. The role involves scheduling medical provider appointments in primary care and specialty offices, and serving as a liaison between patients and physician offices.

Responsibilities include handling appointment requests via phone and electronic channels, supporting physician offices with work queues, and thriving in a high-volume, team-oriented environment to address patient needs.

Qualifications

• One year of customer service experience with external and/or internal customers.

Responsabilités

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Connaissances

Bilingual: Spanish & English

Customer service experience

Medical office experience

Description du poste

Norton Healthcare seeks an Access Center Coordinator to help ensure a seamless patient experience across the system. The role involves scheduling medical provider appointments in primary care and specialty offices, and serving as a liaison between patients and physician offices.

Responsibilities include handling appointment requests via phone and electronic channels, supporting physician offices with work queues, and thriving in a high-volume, team-oriented environment to address patient needs.