Bilingual Access Center Coordinator: Patient Scheduling

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 33,000 - 42,000; Full time

Job summary

Norton Healthcare, Inc. in Louisville, KY is seeking an Access Center Coordinator to support patient experience across the Norton system. The role schedules medical appointments, acts as liaison between patients and physician offices, and handles high-volume requests with a teamwork-focused approach.

Bilingual Spanish and English is preferred; prior customer service in medical offices is valued. This position requires clear communication, empathy, and the ability to manage multiple queues to

Qualifications

• One year customer service experience with external and/or internal customers.

Responsibilities

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Skills

Customer service

Communication

Teamwork

Job description

Norton Healthcare, Inc. in Louisville, KY is seeking an Access Center Coordinator to support patient experience across the Norton system. The role schedules medical appointments, acts as liaison between patients and physician offices, and handles high-volume requests with a teamwork-focused approach.

Bilingual Spanish and English is preferred; prior customer service in medical offices is valued. This position requires clear communication, empathy, and the ability to manage multiple queues to