Coordinator, Norton Medical Group Access Center, 10a-6:30p

Norton Healthcare; Whitner (KY); Presencial; USD 32 000 - 44 000; Tempo integral

Resumo da oferta

Norton Healthcare seeks an Access Center Coordinator to help ensure a seamless patient experience across the system. The role involves scheduling medical provider appointments in primary care and specialty offices, and serving as a liaison between patients and physician offices.

Responsibilities include handling appointment requests via phone and electronic channels, supporting physician offices with work queues, and thriving in a high-volume, team-oriented environment to address patient needs.

Qualificações

• One year of customer service experience with external and/or internal customers.

Responsabilidades

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Conhecimentos

Bilingual: Spanish & English

Customer service experience

Medical office experience

Descrição da oferta de emprego

Responsibilities

Bi-lingual in Spanish & English speaking preferred.

The Access Center Coordinator completes a variety of tasks to ensure proper patient experience throughout the Norton Healthcare system. The initiatives taken by the Access Center Coordinator contribute to overall patient experience, quality of care, and fulfillment of the Norton mission, vision, and values.

Responsibilities:

• Scheduling medical provider appointments for patients within medical primary care and specialty offices
• Scheduling appropriately based upon clinical protocols, availability, and payor source
• Acting as a liaison between patients and physician offices
• Ability to function in an environment which requires teamwork and flexibility to provide quality patient care
• Managing appointment requests from both phone calls (inbound and outbound) and electronic requests
• Supporting physician offices through management of designated work-queues
• Ability to perform in a high-volume setting, directly interacting with and addressing customer needs

Qualifications

We provide comprehensive on the job training.If you want to learn more about the role, are passionate about taking care of patients and our community, we encourage you to apply.

Required:

• One year customer service experience with external and/or internal customers

Desired:

• Bi-lingual in Spanish & English speaking preferred
• One year experience in a medical office