Mandarin-Speaking Personal Banking Advisor

Bank of America; Bayside (WI); On-site; USD 36,000 - 44,000; Full time

Job summary

Bank of America in Bayside, NY is seeking a Customer Service Associate to serve as the first point of contact for clients, uncover personal banking needs, and connect clients to specialists. You will deepen relationships, support self-service transactions, and deliver exceptional client care, including outbound follow-ups.

The role requires Mandarin language skills, at least 1 year of sales experience, strong communication, and the ability to work weekends or extended hours.

Qualifications

• High School Diploma / GED / Secondary School or equivalent.
• Bilingual Mandarin required.
• Minimum of one year demonstrated sales experience in a relationship-oriented and client-centric environment.
• Strong work ethic and results focus in a client-first culture.
• Ability to learn and adapt to new information and technology platforms.

Responsibilities

• Partner with teams to provide financial center clients with consumer and small business solutions and navigate client priorities.
• Educate and train clients on conducting simple transactions through self-service technologies.
• Leverage resources to optimize client experience and deliver operational excellence and accuracy.
• Follow established processes and regulatory guidelines for day-to-day activities such as opening accounts and account maintenance.
• Manage client interactions and adhere to policies while serving clients.

Skills

Active Listening

Customer Focus

Relationship Building

Problem Solving

Oral Communications

Client Management

Pipeline Management

Prospecting

Referral Management

Business Development

Education

High School Diploma / GED

Associate/Bachelor’s Degree (preferred)

Tools

Microsoft Office

Job description

Bank of America in Bayside, NY is seeking a Customer Service Associate to serve as the first point of contact for clients, uncover personal banking needs, and connect clients to specialists. You will deepen relationships, support self-service transactions, and deliver exceptional client care, including outbound follow-ups.

The role requires Mandarin language skills, at least 1 year of sales experience, strong communication, and the ability to work weekends or extended hours.