Bilingual Mandarin Relationship Banker — In-Branch

Bank of America; Irvine (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Competitive benefits

Paid time off

Job summary

Bank of America in Irvine is seeking a customer-focused team member to engage clients in the lobby, assist with self-service banking, and process cash transactions accurately. You will develop in-depth conversations to learn clients' financial priorities and connect them to suitable solutions.

Ideal candidates display strong communication, problem solving, and relationship-building skills, with the ability to work weekends and extended hours as needed, in a fast-paced in-office environment.

Qualifications

• Enthusiastic, highly motivated self-starter with strong work ethic and results focus.
• Collaborates effectively, builds and nurtures relationships.
• Delivers an experience that improves clients' financial lives.
• Identifies solutions for new and existing clients based on their needs.
• Communicates effectively and confidently with all clients.
• Learns and adapts to new information and technology platforms.
• Educates clients on simple banking transactions through self-service tools.
• Uses critical thinking and problem-solving to meet client needs.
• Follows established processes and regulations.
• Manages time and capacity efficiently.
• Focuses on results while acting in clients' best interest.
• Available to work weekends and/or extended hours.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently for clients.
• Develop deep conversations to understand financial priorities and connect clients to suitable solutions.
• Grow knowledge by partnering with experts in small business, lending, and investments.
• Manage center traffic, appointments, and outbound calls effectively.
• Drive the client experience and ensure quality service.

Skills

Customer focus

Strong work ethic

Communication

Problem solving

Time management

Relationship building

Self-motivation

Flexibility

Education

Bachelor's or related degree

Job description

Bank of America in Irvine is seeking a customer-focused team member to engage clients in the lobby, assist with self-service banking, and process cash transactions accurately. You will develop in-depth conversations to learn clients' financial priorities and connect them to suitable solutions.

Ideal candidates display strong communication, problem solving, and relationship-building skills, with the ability to work weekends and extended hours as needed, in a fast-paced in-office environment.