Bilingual Relationship Banker — Spanish Speaking

National Black MBA Association; Mesa (AZ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Bank of America in the United States is seeking a Customer Service Associate to engage clients in the lobby, educate them on self-service banking, and process transactions with accuracy across mobile, online, and ATM channels.

This role emphasizes building client relationships, delivering a high-quality experience, and guiding customers to financial solutions while meeting regulatory requirements and working weekends as needed.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Collaborates to build relationships and deliver client value.
• Communicates confidently with clients and team members.
• Learns new information and technology platforms quickly.
• Educates clients on self-service banking (ATM/online/mobile).
• Applies critical thinking to meet client needs while following rules.
• Willing to work weekends/extended hours as needed.
• Bilingual Spanish required.

Responsibilities

• Engages clients in the lobby to educate and assist with self-service transactions.
• Accurately and efficiently process cash transactions as needed.
• Have in-depth conversations to understand financial goals and connect to solutions.
• Drive the client experience and manage cash responsibilities.
• Build relationships with clients to meet financial needs while adhering to regulations.

Skills

Customer focus

Spanish bilingual

Communication

Problem solving

Time management

Relationship building

Education

Bachelor's degree or business-related Associate’s Degree

Job description

Bank of America in the United States is seeking a Customer Service Associate to engage clients in the lobby, educate them on self-service banking, and process transactions with accuracy across mobile, online, and ATM channels.

This role emphasizes building client relationships, delivering a high-quality experience, and guiding customers to financial solutions while meeting regulatory requirements and working weekends as needed.