Bilingual Mandarin Mobile Associate: Tech & Customer Care

T-Mobile; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Holidays

Health/dental/vision insurance

Transit programs

Job summary

T-Mobile USA, Inc. in New York, NY is seeking a Retail Associate to engage customers and help them choose devices and services in a fast-paced store setting.

You will build product knowledge, demonstrate network coverage, and complete required training while delivering a friendly, helpful experience. The role includes on-the-job training with training pay, plus eligibility for annual incentives and stock grants.

Qualifications

• Passionate advocate for customers and fun to work with (Required).
• Competitive drive to succeed in fast-paced sales environments (Required).
• Ability to balance customer needs with performance goals (Required).
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized solutions.
• Utilize digital tools to demonstrate network coverage and service benefits.
• Complete required training to build product knowledge for effective customer support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Other duties/projects as assigned by management.

Skills

Passionate customer advocate

Competitive drive

Balancing customer needs

18 years or older

Authorized to work in the US

Education

High School Diploma/GED

6 months customer service/sales experience

Job description

T-Mobile USA, Inc. in New York, NY is seeking a Retail Associate to engage customers and help them choose devices and services in a fast-paced store setting.

You will build product knowledge, demonstrate network coverage, and complete required training while delivering a friendly, helpful experience. The role includes on-the-job training with training pay, plus eligibility for annual incentives and stock grants.