Bilingual Loan Processing Associate - El Paso, TX

First Community Mortgage; El Paso (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

First Community Mortgage in El Paso, TX is seeking a Bilingual Loan Processing Associate to support English- and Spanish-speaking customers with consumer loan inquiries and applications. This full-time role requires strong typing, PC skills, and teamwork.

You will maintain knowledge of lending products, interview customers, type contracts, prepare reports, and assist in loan closings. Excellent communication in both languages is essential.

Qualifications

• High School Diploma or equivalent.
• Fluent English and Spanish communication.
• Strong typing and data entry skills.
• Strong PC knowledge.
• Good phone etiquette and customer service skills.
• Ability to organize and prioritize.
• Able to work with employees at all levels.
• Team player who works well with co-workers.

Responsibilities

• Assist both English and Spanish speaking customers with consumer loan inquiries.
• Maintain a basic working knowledge of lending products and services.
• Maintain a satisfactory service level regarding call volumes and document preparation.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Prepare reports.
• Process loan applications.
• Assist in loan closings.
• Process loan transactions.
• Research history on current loans.
• Other duties as assigned.

Skills

Typing & data entry

PC knowledge

Phone etiquette

Customer service

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

N/A

Job description

Bilingual Loan Processing Associate

#791-30620

El Paso, Texas, United States

FCMC El Paso

10961 Gateway West Suite 200

Full Time

Requirements

• High School Diploma or equivalent


• At least 18 years of age


• Must have strong and accurate typing and data entry skills


• Must have strong PC knowledge


• Must have good phone etiquette and customer service skills


• Fluent communication skills in both English and Spanish


• Ability to organize and prioritize


• Able to effectively work with employees at all levels


• Must be able to get along with co-workers and work effectively in a team environment


• Must successfully pass background investigation and drug screen according to company policy

Job Description

• Assist both English and Spanish speaking customers with consumer loan inquiries


• Maintain a basic working knowledge of lending products and services


• Maintain a satisfactory service level regarding call volumes and document preparation


• Interview customers regarding loan details and answer questions


• Type loan contracts


• Prepare reports
  
• Process loan applications


• Assist in loan closings


• Process loan transactions


• Research history on current loans


• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time


• Constantly operate a computer and other office machinery


• Ability to lift 25 pounds

FNBT is an equal opportunity employer.