Bilingual Loan Processing Associate

FNBT - First National Bank Texas; El Paso (TX); Presencial; USD 34 000 - 42 000; Tempo integral

Resumo da oferta

FNBT - First National Bank Texas is seeking a bilingual customer service assistant in El Paso to support English and Spanish speaking customers with consumer loan inquiries. The role requires accurate data entry, basic lending knowledge, and the ability to handle documentation and inquiries efficiently.

The position emphasizes strong PC skills, courteous service, and teamwork. A high school diploma and the ability to work in a team are required.

Qualificações

• Must have strong and accurate typing and data entry skills.
• Must have strong PC knowledge.
• Must have good phone etiquette and customer service skills.
• Fluent communication skills in both English and Spanish.
• Ability to organize and prioritize.
• Able to effectively work with employees at all levels and in a team environment.

Responsabilidades

• Assist both English and Spanish speaking customers with consumer loan inquiries.
• Maintain a basic working knowledge of lending products and services.
• Maintain a satisfactory service level regarding call volumes and document preparation.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Prepare reports.
• Process loan applications.
• Assist in loan closings.
• Process loan transactions.
• Research history on current loans.
• Other duties as assigned.

Conhecimentos

Typing & data entry

PC knowledge

Phone etiquette & customer service

Bilingual English/Spanish

Organizational skills

Teamwork

Formação académica

High School Diploma or equivalent

Descrição da oferta de emprego

• High School Diploma or equivalent
• At least 18 years of age
• Must have strong and accurate typing and data entry skills
• Must have strong PC knowledge
• Must have good phone etiquette and customer service skills
• Fluent communication skills in both English and Spanish
• Ability to organize and prioritize
• Able to effectively work with employees at all levels
• Must be able to get along with co-workers and work effectively in a team environment
• Must successfully pass background investigation and drug screen according to company policy

Job Description

• Assist both English and Spanish speaking customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift 25 pounds

FNBT is an equal opportunity employer.

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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