Bilingual Loan Processing Associate

First Community Bancshares, Inc.; El Paso (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

First Community Bancshares, Inc. in El Paso, TX seeks a Bi-lingual Loan Customer Service Representative to assist English and Spanish speaking customers with consumer loan inquiries and to build knowledge of lending products.

The role emphasizes accurate data entry, documentation, and coordination with the lending team, ensuring efficient service levels and professional customer support in a banking environment.

Qualifications

• Must have strong and accurate typing and data entry skills.
• Must have strong PC knowledge.
• Fluent in English and Spanish.
• Must be able to pass background check and drug screen.
• Must be at least 18 years old.
• Excellent customer service and phone etiquette.

Responsibilities

• Assist both English and Spanish speaking customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

Skills

Typing & data entry

PC knowledge

Phone etiquette

Bilingual English/Spanish

Time management

Team collaboration

Customer service

Background check

Education

High School Diploma or equivalent

Job description

• High School Diploma or equivalent
• At least 18 years of age
• Must have strong and accurate typing and data entry skills
• Must have strong PC knowledge
• Must have good phone etiquette and customer service skills
• Fluent communication skills in both English and Spanish
• Ability to organize and prioritize
• Able to effectively work with employees at all levels
• Must be able to get along with co-workers and work effectively in a team environment
• Must successfully pass background investigation and drug screen according to company policy

Job Description

• Assist both English and Spanish speaking customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift 25 pounds

FNBT is an equal opportunity employer.

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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