Bilingual Loan Processing Associate

Fhnb; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

FNBT is seeking a bilingual Customer Service Representative to assist English- and Spanish-speaking customers with consumer loan inquiries and to maintain knowledge of lending products. You will type loan contracts, prepare reports, process applications and assist in loan closings, while upholding service levels.

Candidates must have a High School Diploma or equivalent, be at least 18, pass background checks, and demonstrate strong English/Spanish communication, organization, and teamwork in a

Qualifications

• High School Diploma or equivalent.
• At least 18 years of age.
• Strong and accurate typing and data entry skills.
• Strong PC knowledge.
• Good phone etiquette and customer service skills.
• Fluent communication skills in both English and Spanish.
• Ability to organize and prioritize.
• Able to effectively work with employees at all levels.
• Team oriented and able to work well with co-workers.

Responsibilities

• Assist both English and Spanish speaking customers with consumer loan inquiries.
• Maintain a basic working knowledge of lending products and services.
• Maintain a satisfactory service level regarding call volumes and document preparation.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Prepare reports.
• Process loan applications.
• Assist in loan closings.
• Process loan transactions.
• Research history on current loans.
• Other duties as assigned.

Skills

Typing & data entry

PC knowledge

Bilingual English/Spanish

Customer service

Organizational skills

Teamwork

Phone etiquette

Communication

Education

High School Diploma or equivalent

Job description

• High School Diploma or equivalent
• At least 18 years of age
• Must have strong and accurate typing and data entry skills
• Must have strong PC knowledge
• Must have good phone etiquette and customer service skills
• Fluent communication skills in both English and Spanish
• Ability to organize and prioritize
• Able to effectively work with employees at all levels
• Must be able to get along with co-workers and work effectively in a team environment
• Must successfully pass background investigation and drug screen according to company policy

Job Description

• Assist both English and Spanish speaking customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift 25 pounds

FNBT is an equal opportunity employer.

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
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