Bilingual Loan Processing Associate

EOEJournal; El Paso (TX); On-site; USD 32,000 - 46,000; Full time

Job summary

EOEJournal in El Paso, TX, is seeking a customer service oriented Loan Associate to assist English and Spanish speaking customers with loan inquiries. You will maintain knowledge of lending products, process applications, and prepare documents in a fast-paced environment.

Candidates must be fluent in English and Spanish, with strong typing, PC skills, and the ability to work well in a team. Background checks and drug screening are required.

Qualifications

• High School Diploma or equivalent is required.
• Must be 18 years of age or older.
• Typing and data entry skills must be strong and accurate.
• Proficient PC knowledge is expected.
• Excellent phone etiquette and customer service skills are required.
• Fluent in English and Spanish.
• Ability to organize, prioritize and work with all levels of staff.
• Ability to work well in a team environment.
• Background investigation and drug screen must be passed.

Responsibilities

• Assist both English and Spanish speaking customers with consumer loan inquiries.
• Maintain a basic working knowledge of lending products and services.
• Maintain satisfactory service level regarding call volumes and document preparation.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Prepare reports.
• Process loan applications.
• Assist in loan closings.
• Process loan transactions.
• Research history on current loans.
• Other duties as assigned.

Skills

Typing & data entry

Bilingual English/Spanish

Customer service

Phone etiquette

Organizational skills

Teamwork

PC knowledge

Education

High School Diploma or equivalent

Job description

• High School Diploma or equivalent
• At least 18 years of age
• Must have strong and accurate typing and data entry skills
• Must have strong PC knowledge
• Must have good phone etiquette and customer service skills
• Fluent communication skills in both English and Spanish
• Ability to organize and prioritize
• Able to effectively work with employees at all levels
• Must be able to get along with co-workers and work effectively in a team environment
• Must successfully pass background investigation and drug screen according to company policy

Job Description

• Assist both English and Spanish speaking customers with consumer loan inquiries
• Maintain a basic working knowledge of lending products and services
• Maintain a satisfactory service level regarding call volumes and document preparation
• Interview customers regarding loan details and answer questions
• Type loan contracts
• Prepare reports
• Process loan applications
• Assist in loan closings
• Process loan transactions
• Research history on current loans
• Other duties as assigned

Physical Requirements

• Must be able to remain in a sitting stationary position for extended periods of time
• Constantly operate a computer and other office machinery
• Ability to lift 25 pounds

FNBT is an equal opportunity employer.

Member FDIC, Equal Housing Lender

FCBI is an Equal Opportunity Employer

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