Bilingual Loan Processor — English & Spanish Support

FNBT - First National Bank Texas; El Paso (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

FNBT - First National Bank Texas is seeking a bilingual customer service assistant in El Paso to support English and Spanish speaking customers with consumer loan inquiries. The role requires accurate data entry, basic lending knowledge, and the ability to handle documentation and inquiries efficiently.

The position emphasizes strong PC skills, courteous service, and teamwork. A high school diploma and the ability to work in a team are required.

Qualifications

• Must have strong and accurate typing and data entry skills.
• Must have strong PC knowledge.
• Must have good phone etiquette and customer service skills.
• Fluent communication skills in both English and Spanish.
• Ability to organize and prioritize.
• Able to effectively work with employees at all levels and in a team environment.

Responsibilities

• Assist both English and Spanish speaking customers with consumer loan inquiries.
• Maintain a basic working knowledge of lending products and services.
• Maintain a satisfactory service level regarding call volumes and document preparation.
• Interview customers regarding loan details and answer questions.
• Type loan contracts.
• Prepare reports.
• Process loan applications.
• Assist in loan closings.
• Process loan transactions.
• Research history on current loans.
• Other duties as assigned.

Skills

Typing & data entry

PC knowledge

Phone etiquette & customer service

Bilingual English/Spanish

Organizational skills

Teamwork

Education

High School Diploma or equivalent

Job description

FNBT - First National Bank Texas is seeking a bilingual customer service assistant in El Paso to support English and Spanish speaking customers with consumer loan inquiries. The role requires accurate data entry, basic lending knowledge, and the ability to handle documentation and inquiries efficiently.

The position emphasizes strong PC skills, courteous service, and teamwork. A high school diploma and the ability to work in a team are required.