Bilingual Licensed Insurance Customer Service - Spanish

Shawn O'Neill - State Farm Agent; Chicago (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Salary plus Commission

Paid time off

Health insurance

Growth potential

Job summary

Shawn O'Neill - State Farm Agent in Chicago, IL is seeking a Bilingual (Spanish) Licensed Insurance Customer Service Representative to join their team. The role requires an active Property and Casualty license and in-office presence.

You will build relationships, answer inquiries about coverage, policy changes, billing, and claims, and assist with lead development. The position offers salary plus commission, PTO, and health insurance, with opportunities for growth.

Qualifications

• Active Property and Casualty license required.
• Bilingual English/Spanish required.
• Able to commute to Chicago office.
• Excellent interpersonal and communication skills.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service for insurance inquiries, coverage, policy changes, transfers, claims, and billing.
• Assist with lead development, schedule appointments, identify customer needs, and market appropriate products and services.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Self-motivated

Teamwork

Education

Property & Casualty license

Life and Health license

Job description

Bilingual Licensed Insurance Customer Service - Spanish

Shawn O'Neill - State Farm Agent CHICAGO, Illinois, United States

About this position

Bilingual Licensed Insurance Customer Service - Spanish

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish) Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience.

Only candidates who meet the following criteria will be considered for this role:

• Must have an active Property and Casualty insurance license.
• Must be able to make the commute to our agency location in Chicago, IL. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Assist with lead development, schedule appointments, identify customer needs, and market appropriate products and services
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive:

• Salary plus Commission
• Paid time off (vacation and personal/sick days)
• Health insurance
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Bilingual English/Spanish (required)
• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Disclosure This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels. #SMA