Bilingual Insurance Customer Service - Spanish

State Farm Insurance Companies; Amarillo (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Health and Dental Insurance

Profit Sharing

401(k) Retirement

Growth opportunities

Job summary

State Farm Insurance Companies is hiring a Bilingual Insurance Customer Service representative in Amarillo, TX. The role requires a Property & Casualty license and a Life/Health license, with salary ranging from $40,000 to $55,000 per year.

No experience is required, but customer focus and strong communication skills are essential. The position offers growth in a fast-paced environment, with benefits including PTO, health and dental insurance, profit sharing, and a 401(k).

Qualifications

• Active Property & Casualty license is required.
• Life and Health license is required.
• Excellent interpersonal skills are essential.
• Strong written and verbal communication required.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service on insurance questions, changes, billing, and claims.
• Educate customers about insurance options using a needs-based approach.
• Maintain a professional, proactive approach and deliver timely activity reports.

Skills

Interpersonal skills

Communication skills

Self-motivated

Team player

Education

Property & Casualty license

Life & Health license

Job description

Bilingual Insurance Customer Service - Spanish

Location: AMARILLO, TX, 79118

Salary: $40,000.00 - $55,000.00/year

Experience: 0 Year(s)

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish/English) Insurance Customer Service Representative. Must have an active Property and Casually license.

We seek an energetic professional interested in helping our business grow through value‑based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

As an Agent Team Member, you will receive...

• Paid Time Off (vacation and personal/sick days)
• Health and Dental insurance
• Profit Sharing
• 401(k) Retirement
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.