Bilingual Licensed Insurance Customer Service - Spanish

State Farm Insurance Companies; Chicago (IL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Growth potential/Advancement within my

Paid time off

Job summary

State Farm Insurance Companies is seeking a bilingual licensed insurance customer service representative (Spanish) for an in-office Chicago role. Active Property & Casualty license is required, as well as Life and Health licensing.

The position offers salary with commission and benefits including health insurance and PTO. Candidates must be able to commute to the agency location and perform customer-focused service, lead development, and product recommendations.

Qualifications

• Active Property and Casualty license required.
• Life and Health license required.
• Excellent interpersonal and communication skills.
• In-office role requiring commute to Chicago office.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, and friendly customer service addressing insurance options, policy changes, billing, and transfers.
• Assist with lead development and schedule appointments.
• Educate customers about insurance options using a needs-based approach.

Skills

Bilingual Spanish

Customer service

Communication skills

Team player

Education

Property & Casualty license

Life and Health license

Tools

None

Job description

Bilingual Licensed Insurance Customer Service - Spanish

Repost Job Date: 7/26/2026 3:50:11 PM

Location: CHICAGO, IL, 60641

Salary: $50000.0 - $80000.0/year

Experience: 0 Year(s)

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Bilingual (Spanish) Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license.
2. Must be able to make the commute to our agency location in Chicago, IL. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Assist with lead development, schedule appointments, identify customer needs, and market appropriate products and services
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Salary plus Commission
• Paid time off (vacation and personal/sick days)
• Health insurance
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.

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Screening Questions

1. Do you like to meeting clients face to face?
2. What interests you about this job?
3. What is your greatest strength?
4. Are you licensed in P&C and L/H?
5. Are you bilingual in spanish?
6. Do you consider yourself as a take charge and independent working type of person?

EEO (Equal Employment Opportunity) Questions

1. Are you a U.S. citizen?
2. What is your race?
3. What is your gender?
4. Do you have a disability?
5. Are you a protected veteran?